Patient Experience Survey Results 2018 click here to view
Our practice encourages patients to give feedback to the Doctors, Practice Nurse, Reception staff and Practice Manager. Your feedback enables us to improve or change our services if required.
Communication Policy click here to view
Complaints and Compliments
If you are not happy with us or our services, please let us know. If you are happy with us and our services, please tell your family and friends about us.
We have a feedback box set up in the waiting room or you could email: firstname.lastname@example.org or call 03 8652 5441.
We encourage our patients to provide valuable feedback which will assist us to keep providing the best health services we can.
If a patient remains dissatisfied with any resolutions by the clinic of their Doctor, they are encouraged to contact:
HEALTH SERVICES COMMISSIONER
Address: 30th floor, 570 Bourke Street, Melbourne 3000
Ph: 03 8601 5200 Fax: 03 8601 5219
Toll Free: 1800 136 066